- Residential Flat Rate: $45.60/month
- Residential Consumption Rate: $4.00/m3
- Commercial Flat Rate: $55.81/month
- Commercial Consumption Rate: $6.00/m3
Utilities
The Town of Vermilion provides water, sewer, recycling and garbage services to the residents and businesses of the Town.
If you move to the Town of Vermilion, or to a new address within the Town you will need to enroll for these services. A one time, non-refundable fee of $50.00 is charged for a new utility hook-up. Utility bills are issued by mail every month. There is also an option to have your utility bill emailed to you
Contact
Utilities Department
780-581-2417
You can also contact the Town through eServices
To change your billing preference contact the Utilities Department or call 780-581-2417.
Should you encounter high water consumption or sewer problems please contact the Utilities Department
or call 780-581-2417.
Dye tablets for leak detection are available at the Town office free of charge for any Town water utility customer who suspects a toilet leak. Maximum of three packages per customer.
In an emergency please call the Water on call at 780-853-0936.
Why do I pay for sewer water?
The wastewater charge is based upon a flat rate as well as the rate of water consumption. Combined the revenues pay for collecting and safely treating the water you produce from flushing toilets, draining sinks, bathtubs and appliances prior to returning it to our river. There is a significant cost to not only the infrastructure but the daily operation of the treatment plant to meet federal and provincial standards.
The rate related to consumption is meant to not only be a reflection of the variable costs to treat higher volumes but also meant to encourage conservation.
While there is a meter on your water pipe, there is no meter on your sewage pipe which is why in billing we rely on the water meter to determine usage rates. Recognizing that some water use might be related to watering lawns, the rates have been designed to only cover the costs of operations as well as infrastructure.
Please click the link below to see how to lower your future bill:
Water Rebates and Conservation - Town of Vermilion
2025 Utility Rates
- Sewer Flat Rate: $19.27/month
- Sewer Consumption Rate: $2.99/m3
- Residential: $5.69/month
- Commercial: $25.24/pickup
- Commercial Extra Bin Pickup: $55.51/pickup
Residential - $3.75/month
Commercial 4 yard bin - $54.52/pickup
Commercial 6 yard bin - $81.79/pickup
Multi-dwelling 4 yard bin - $54.52/pickup
Multi-dwelling 6 yard bin - $81.79/pickup
Paying Your Utility Bill
Utilities bills are due upon receipt, however to avoid a late payment penalty, payment must be made by the 2nd business day of the subsequent month. After this day a 2.5% penalty is charged on the outstanding balance.
There are several convenient options to pay your bill:
Pay your bill through your banking online services. Please make payments 3-5 days prior to payment deadline to allow for processing by financial institutions.
A convenience fee applies to cover payment and handling processing charges. The convenience fee belongs to Pay simply and is not received by the vendor receiving your payment. Convenience fees are charged as follows:
2.5% Credit Card (Visa, Mastercard, American Express, Unionpay)
1.0% Interac eTransfer
2.5% Paypal
Canada Post - cash or debit Payment amount $1.00 - $1,000.00 Fee - $3.95
Payment amount $1,000.01 - $2,000.00 Fee - $5.95
Payment amount $2,000.01 - $3,000.00 Fee - $7.95
Note: To ensure your payment is not late, please pay at least 3 business days in advance of the due date because 3 business days are required for processing.
Pay your bill through your banking telephone services
Monthly Pre-Authorized Payment Plan
Benefits of pre-authorized payment plans include:
- Enhanced convenience as monthly payments are automatically withdrawn from your bank account on the last banking day of each month.
- Reduced risk of incurring late payment penalties.
To discuss enrollment into the pre-authorized payment plan for your Utility billing, contact the Utilities Department or call 780-581-2417.
Note: If you are enrolled in the pre-authorized payment plan and are considering changing bank accounts, please ensure that you inform the Utilities Department by the 15th of the month so that the change can take effect before the next withdrawal date. Failure to notify the Town may result in additional withdrawals and/or fees being charged
Payments can be made by e-transfer to: payments@vermilion.ca
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Please include your account number and a brief description of what the payment is for in the memo line.
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E-transfer payments are accepted for both residential and commercial accounts.
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To ensure your payment is processed on time, please send your e-transfer 3–5 business days prior to the payment deadline.
5021-49 Avenue, Vermilion, AB T9X 1X1
Monday to Friday 8:30AM – 4:30PM
Cash, cheque, or debit is accepted for payment.
There is also an after-hours drop off box located by the main door of Town Hall.
The Town of Vermilion now brings you the convenience of managing your accounts online and at any time. To use the Online Services, you will need your Access/PIN Number which is printed on your bill or statement. You can also obtain your Access/PIN Number by calling the Town office.
Click here to go to the online portal.
We are dedicated to protecting your privacy and safeguarding your personal financial information. This is a secure site.
Once logged in, you’ll see the services available for your account.
This site is best accessed using Google Chrome or Firefox
If a utility bill is not paid within 35 days from the date on the bill a service may be subject to disconnection. If disconnected, an additional $50.00 fee will be levied to reconnect the service. Multiple disconnections may result in increased reconnection fees.
Cancellation of Your Utility Service
If you are planning on moving, you are required to cancel your utility service. Once the date of your move is known, please contact the utilities department or call 780-581-2417 so that a final meter reading can be taken and a final utility invoice can be prepared. The Town will require a forwarding address at the time a cancellation notice is provided.
As the customer you are responsible for all usage and charges up until the cancellation date. If no cancellation notice is provided your account may be subject to additional charges.
Contact Us
Town of Vermilion
5021 - 49 Ave
Vermilion, AB T9X 1X1
Phone: 780-853-5358
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