Account Management

If you are planning to move, you are required to cancel your utility service. Once your move date is known, please contact the Utilities Department at 780-581-2415 so a final meter reading can be taken and a final utility invoice prepared.

A forwarding address is required at the time cancellation notice is provided.

Customers are responsible for all usage and charges up to the cancellation date. If no cancellation notice is provided, the account may be subject to additional charges.

To change your billing preferences, please contact the Utilities Department at 780-581-2415.

For high water consumption or sewer-related concerns, please contact the Utilities Department at 780-581-2415.

Leak detection dye tablets are available free of charge at the Town Office for Town water utility customers who suspect a toilet leak. A maximum of three packages per customer is available.

Emergency contact:

In an emergency, please call 780-853-0936.

If you are moving to the Town of Vermilion, or relocating to a new address within Town limits, you will need to enroll for utility services.

A one-time, non-refundable $50.00 utility hook-up fee applies.

Utility bills are issued monthly by mail. Customers may also choose to receive their utility bill by email.

Wastewater charges are based on a flat rate as well as water consumption. These charges support the collection and treatment of wastewater from flushing toilets, draining sinks, bathtubs, and appliances before it is returned to the river.

Costs reflect both the infrastructure required and the daily operation of the wastewater treatment facility to meet federal and provincial standards.

Wastewater billing is tied to water consumption because sewer usage cannot be metered directly. While some water use may be related to outdoor watering, rates are designed to recover operational and infrastructure costs while encouraging conservation.

To learn how you can reduce your utility costs, please visit:
Water Rebates and Conservation - Town of Vermilion