Town of Vermilion Office Holiday Hours

December 25: Closed
December 26: Closed
December 29: Closed 
December 30: Closed
December 31: Closed
January 01: Closed
January 02: Resume regular hours

Resident Feedback Hub

 We’re Making It Easier to Be Heard!
Have a concern to report — like a pothole, broken
sign, or other town issue? Or maybe a suggestion to
help make Vermilion even better?
Now you can submit a request online anytime
using our new Resident Feedback Portal!
Your request will be tracked from start to finish to
make sure it reaches the right team for follow-up.

Whether it’s a question, concern, or idea —
we’re here to listen.
Together, we’re building a more connected
community — one request at a time!

Click Here

Paying Your Utility Bill

Utilities bills are due upon receipt, however to avoid a late payment penalty, payment must be made by the 2nd business day of the subsequent month. After this day a 2.5% penalty is charged on the outstanding balance.

There are several convenient options to pay your bill:

 

Pay your utility bill through your bank’s online banking service.

Please allow 3–5 business days for payment processing by financial institutions to ensure your payment is received before the due date.

Payments can be made online using SimplePay.

A convenience fee applies to cover payment processing charges. These fees are collected by SimplePay and are not received by the Town of Vermilion.

Fees:

  • Credit Card (Visa, Mastercard, American Express, UnionPay): 2.5%

  • Interac e-Transfer: 1.0%

  • PayPal: 2.5%

  • Canada Post (cash or debit):

    • $1.00 – $1,000.00 → $3.95

    • $1,000.01 – $2,000.00 → $5.95

    • $2,000.01 – $3,000.00 → $7.95

Note:Please submit payments at least 3 business days before the due date to allow time for processing.

Pay your utility bill through your financial institution’s telephone banking service.

Pre-authorized payments provide a convenient way to pay your utility bill automatically.

Benefits include:

  • Monthly payments are automatically withdrawn from your bank account on the last banking day of each month

  • Reduced risk of late or missed payment penalties

To enroll in the pre-authorized payment plan, please contact the Utilities Department at 780-581-2415.

Note:


If you are enrolled in the pre-authorized payment plan and need to change bank accounts, please notify the Utilities Department by the 15th of the month. This ensures the change is processed before the next withdrawal.

Failure to notify the Town may result in additional withdrawals or fees.

Town Hall
5021-49 Avenue
Vermilion, AB T9X 1X1

Hours:


Monday to Friday, 8:30 AM – 4:30 PM

Payment methods accepted:

  • Cash

  • Cheque

  • Debit

An after-hours drop box is available at the main entrance of Town Hall.

If a utility bill is not paid within 35 days of the bill date, service may be subject to disconnection.

If disconnected, a $50.00 reconnection fee will apply. Multiple disconnections may result in increased reconnection fees.

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